FAQ

When does the registration for RHB Shimano Highway Ride @ LEKAS 2017 start and end?

The registration will commence on 24 January 2017 and end on 5 March 2017 or upon reaching the limit of 4000 participants.

When does the early bird discount start and end?

The early bird discount will commence on 24 January 2017 and end on 23 February 2017.

Does the registration fee include insurance coverage?

Yes, the insurance coverage will be provided during the participant’s ride, at the event on 15 April 2017.

Steps to register

1. Go to www.lekashighwayride.my, choose the category you want to participate, click Register.

2. At registration page, if you are an existing www.gosportz.my member, just login if No, create a new account and activate the account then return to www.lekashighwayride.my to register.

3. Proceed to complete the form and choose your payment method, tick the Rules and Regulations box and submit.

What are the payment modes available for registration?

There are two ways of payment: Offline payment or Online payment.

For Offline payment, you are required to bank in/ transfer to the provided bank account and send us the bank in/ transfer slip with your name & transaction ID written on it to our email at support@gosportz.my

Hence, for Online payment, you need to click on IPay88 button and follow the online procedures accordingly.

What is the bank account details for offline payment?

Bank Name: RHB Bank Berhad
Name: GoSportz Sdn Bhd
Account No.: 21455800001083

Which email address should I send to for the bank in/ transfer slip and what is the information that I should provide?

For individual registration, please email bank in/ transfer slip to support@gosportz.my with the name and transaction ID.

How do I register if I am under the age of 18?

If you are under 18 years old, you will need your Indemnity Declaration Form. Complete the indemnity section found on the online registration form.

Will I be informed my junior category registration is eligible to be sponsored?

Yes, we will notify you and cash refund will be made within 30 days from close of registration day.

How do I know if my registration was completed?

For offline payment, when we received your bank in/ transfer slip with name & name and transaction ID, a confirmation slip will be sent to the email address that you had provided during the registration process within three to five working days.

For online payment, when your payment is completed, a confirmation slip will be sent to the email address that you had provided during the registration process.

How to register for another participant after I completed the first registration?

Just click on the <-- back sign at navigation bar to register again.

This method works for Offline Payment only.

Any Group registration form?

Group registration no longer available. You can just click on the <-- back sign at navigation bar to register again after you completed (submitted) the first member registration.

This method works for Offline Payment only.

I did not receive the confirmation slip. What should I do?

You may not have received the confirmation slip for one of the following reasons:

You provided an erroneous email address when registering.

You did not send us bank in/ transfer slip to our email with name and transaction ID.

The email might have been treated as a spam email and diverted to your junk box.

Please email us at enquiry@gosportz.my and provide:

Name
Transaction ID

We will reply within three to five working days.

Alternatively, you can call us at 03 – 9056 2370, between 9.00am to 6.00pm on weekdays.

Why my user account failed to login or blocked?

Email activation not done, please search back GoSportz email, click on the activation link or email to support@gosportz.my to unblock.

Do I get a refund if I choose not to participate or I am unable to make it on the day after registering for the event?

No, all the registration fees are non-refundable.

Can I change categories after I complete my registration?

No, you are not allowed switch to another category after completing your registration.

Can I change my event apparel size after complete my registration?

No, you cannot change your event apparel size after completing your registration. Please refer to the size chart at the home page to choose your preference.

Can I get my friend to cycle on my behalf?

No, registration for RHB Shimano Highway Ride @ LEKAS 2017 is non-transferable for safety reason and ease of identification and contact purposes if any emergency arises.

When is the race pack collection?

We are pleased to announce that race pack collection will be available at the cycling carnival on the following dates:

Date: 14th April 2017 (11am - 9pm) & 15 April 2017 (10am - 2pm; carnival ends 5pm).

Venue: Ground Floor @ Mines 2, Seri Kembangan, Selangor.

Please bring along your IC, confirmation slip and waiver form to claim yours.

Mines 2 Location: Click here

Can I help my friend/ group member to collect the race pack?

No, cannot help collect unless with prior consent from the Organiser.

Event day

What should I bring on the event day?

Please bring along your IC/ Passport to verify the identity of participants.

What are the route for the various categories?

Kindly refer to home page to get the information of routes for each category.

Can I change my event apparel size after complete my registration?

No, you cannot change your event apparel size after completing your registration. Please refer to the size chart at the home page to choose your preference.

Am I required to have a bicycle to join this event?

Yes. You need to have a bicycle to join this event.

Can I rent a bicycle at the venue on event day?

No, you are unable to rent a bicycle on the event day as there is no rental service provided on event venue.

How can I get to the event location?

You can reach the location by car, taxi or cycling. Kindly refer to the Location to get the exact location details

Where can I park my car on event day?

Bandar Teknologi Kajang

What are the bicycles that are allowed?

Road Bikes, Sports Bikes, Touring Bikes, Hybrid Bikes, Mini Velo Bikes, Folding Bike and Mountain Bikes are allowed.

The following bikes are STRICTLY NOT ALLOWED for any category:
- Bikes with Disc Wheels / Rim Covers;
- Bikes with Aero or Extension Bars;
- Bikes with Fixed Wheels with No Brakes;
- Fixie Bikes; - Specialist Time Trial Bikes;
- Motorized Bikes;
- Unicycles
- Scooters.

Will bike maintenance services be provided at the event?

Yes, the maintenance service will be provided at Start & Finish point. If you need service on the route, you have to wait for the sweeper car approach to you. Otherwise, you need to repair by yourselves.

Is there any support car in case cyclist got problem?

Yes, we will have support cars and marshall.

Will my timing be recorded?

Only participants riding in the 105KM and 78KM will have their timings recorded. They can view their timings at www.gosportz.my within 5 working days after the event.

Do I get to win a prize if I finish first in my category?

Yes, please refer to Event Prizes for details.

If I miss the flag-off time for my category, can I join another category?

No, you are not allowed to join another category if you miss the flag-off time. This is to ensure a smooth road opening process.

However, for 105KM category, you are allowed to change between 1st flag-off, 2nd flag-off and 3rd flag-off time after you got the approval from organizer.

Is there a cut-off time for my ride?

Yes. Participants will be diverted if they do not reach certain sections of the route by the stipulated timings.

Will I still receive a medal if I exceed the cut-off time?

No, you will not receive a medal.

Will there be any bag deposit service?

No, bag deposit services will not be provided.

Corporate/ Open Team bike rides

How do I sign up my company for the corporate team bike rides?

Corporate bike ride is open to registration. Please send an email us at enquiry@gosportz.my for further inquiry.

What are the payment modes for corporate team registration?

For corporate/ open team bike rides, both online and offline payment is available.

I had paid for my company to sign up. If my employees are not able to complete their registration by the closing date, can they still participate?

Yes, you are allowed to swap the member in corporate/ open team after you obtained the approval from organizer.

Do we get to win any prizes in the corporate bike rides?

If your company registers to take part in The Corporate/ Open Team category, only the Champion will entitle for the Trophy & Cash reward. The score of best 3 members in a team will be taken into account to determine the team that won the champion.

Can I still be eligible to qualify for individual’s category as a member of corporate team?

Yes, every individual in a corporate team is eligible to win the title of the respective category of 105KM men open, men veteran or women open.

Will you be providing a delivery or bulk collection service for the event packs?

No delivery or bulk collection service will be provided. However, there will be a dedicated collection counter for companies taking part in the Corporate Bike Rides at the Event Pack Collection Point.

Children’ bike ride

What is the age limit for kids’ category?

Children's category is only open for children aged between 10 and 16 on 31 December 2017 (this is our cut-off date of the qualifying age for the event). For example, if you will be aged 9 on 31 December 2017, but will turn 10 on 1 January 2018, you are still not allowed to participate in this event.

Is there any requirement for joining kids’ category?

Yes, for joining children’ category, you will need to get the approval from your parent/ guardian and request them to sign Indemnity Declaration Form. Please bring it along on the event day.

Can I accompany my child during the kids’ category ride?

No, parents/ guardian is not allowed to accompany your child during the kids’ category ride. 

What are the payment modes for Kids’ category?

For kids’ category ride, only offline payment is available.

For Offline payment, you are required to bank in/ transfer to the provided bank account and send us the bank in/transfer slip with your name & transaction ID to our mail at support@gosportz.my

How can I collect the deposit fees of registration?

You can collect the deposit fees of registration on the event day when the child is personally present to participate. Please show IC/ Passport to verify the identity.